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Patient experience

Questions, answered plainly.

Search or browse by topic. These are general answers — your own plan always depends on an individual assessment by a clinician.

Most asked

44 questions in 6 topics

01

General questions

What VERAKS HEALTH is, what it does and how it works with you.

6 questions
01What does VERAKS HEALTH do?

VERAKS HEALTH is a consultation and patient-coordination service based in Kartal, Istanbul. We explain dental and hair restoration options in plain language, arrange assessments with our own doctors and licensed teams, and help international patients plan their visits and follow-up.

02Who carries out examinations and treatment?

Our own doctors and licensed teams in Istanbul. The doctors involved in your care are introduced during your consultation, before you agree to anything, so you can ask about their qualifications and experience directly.

03Does the consultation cost anything or commit me to treatment?

No. The initial conversation is free and without obligation. You can ask questions, receive general information and decide not to continue at any stage.

04Which languages can I use?

This website is in English, and English is the main language of communication. If you prefer another language, ask — support can sometimes be arranged, and we will tell you honestly when it cannot.

05How quickly will someone reply?

Messages are answered by a person, Monday to Saturday, Istanbul time (GMT+3). Replies are usually sent within one working day; complex medical questions may take longer because a clinician needs to review them.

06Why don’t you publish success rates or star ratings?

Because we cannot verify them in a way that would be fair to you. Outcomes depend on the individual, the treatment and the clinician. Instead we explain how treatments work, their risks and alternatives, and what questions to ask any provider.

02

Dental care

Common questions about veneers, crowns, implants, whitening and smile design — answered in general terms. Your clinician will advise on what suits your own teeth and gums.

8 questions
01How do I know whether veneers or crowns are more suitable for me?

It depends largely on how much healthy tooth structure you have. Veneers cover the front surface and are often considered for teeth that are sound but discoloured, chipped or slightly uneven. Crowns cover the whole tooth and may be recommended where a tooth is heavily filled, cracked or has had root canal treatment. Your clinician will examine your teeth, review X-rays where needed and explain the options, including more conservative alternatives such as bonding or whitening, before any recommendation is made.

02Will my natural teeth need to be prepared for veneers?

In many cases a thin layer of enamel is reshaped so the veneer can sit naturally without looking bulky. The amount varies with the type of veneer, the position of your teeth and the result you are hoping for. Some situations allow minimal preparation; others need more. Because enamel does not grow back, preparation is usually considered irreversible, and your clinician should talk this through with you clearly before you decide to go ahead.

03What is the difference between e.max and zirconia restorations?

Both are ceramic materials used for veneers and crowns. Lithium disilicate (often called e.max) is valued for its translucency and is frequently chosen for front teeth where appearance matters most. Zirconia is very strong and may be preferred for back teeth, bridges or patients who grind. Each has trade-offs in aesthetics, strength and the amount of preparation needed. Your clinician can explain which material fits your bite, your habits and the look you would like.

04Can I have teeth whitening before veneers or crowns?

Often, yes, and it is worth discussing early. Ceramic restorations do not change colour with whitening, so if you would like your natural teeth to be lighter, whitening is usually done first and the shade of new veneers or crowns is then matched to the result. Whitening is not suitable for everyone — sensitivity, existing restorations and gum health all play a part — so your clinician will assess this during your consultation.

05What does smile design actually involve?

Smile design is a planning process rather than a single treatment. It usually starts with photographs, an intraoral scan and a conversation about what you would like to change. Your clinician considers tooth proportions, gum line, lip movement and facial features, then proposes a plan that may combine whitening, veneers, crowns or gum contouring. A digital preview or trial smile may be used to help you visualise the direction, although the final result depends on your individual anatomy.

06Are dental implants an option if I have lost bone?

Sometimes. Implants need enough healthy bone to be stable, and bone can reduce after a tooth has been missing for a while. A 3D scan helps your clinician judge the volume available. Where bone is limited, bone grafting or alternative approaches may be discussed, and these can lengthen the overall timeline. In some cases a bridge or a removable option may be more appropriate. The right choice depends on your health, your scans and your priorities.

07How long do veneers and crowns typically last?

There is no fixed lifespan. Well-made ceramic restorations can last many years, but longevity depends on your oral hygiene, bite, habits such as grinding or nail biting, and regular check-ups. Restorations may eventually need repair or replacement, and the underlying teeth and gums still need care. Your clinician will explain what you can do to protect your treatment, which may include wearing a night guard if you clench or grind.

08What are the risks or limitations of cosmetic dental treatment?

Possible issues include temporary sensitivity, gum irritation, chipping, changes to your bite and, rarely, the need for further treatment such as root canal therapy. Results are also limited by your natural anatomy, gum health and expectations. Not every concern calls for restorations; sometimes orthodontics, whitening or bonding is a more conservative route. A responsible plan should explain these points openly, and you should feel free to ask questions before committing.

03

Hair restoration

Questions about FUE, DHI, hairline planning and what recovery looks like. Suitability is always decided after a personal assessment of your scalp and donor area.

8 questions
01Am I a suitable candidate for a hair transplant?

Suitability depends on the pattern and stage of your hair loss, the density and quality of your donor area, your age, your general health and your expectations. People whose hair loss is still progressing quickly, or whose donor area is limited, may be advised to wait or to consider medical management first. A consultation, including a close look at your scalp and a discussion of your family history, helps your clinician give you an honest view.

02What is the difference between FUE and DHI?

Both techniques remove individual follicular units from the donor area. With FUE, small channels are opened in the recipient area and grafts are then placed into them. With DHI, grafts are loaded into a Choi-type implanter pen and inserted directly, which can allow precise control of angle and depth. Each has advantages depending on the area being treated, the density planned and whether shaving is preferred. Your clinician can explain which approach suits your situation.

03What does sapphire FUE mean?

Sapphire FUE refers to opening the recipient channels with a sapphire-tipped blade rather than a steel one. The blade is very fine and smooth, and some clinicians prefer it for creating small, precise incisions. It is still an FUE procedure, and the overall result depends far more on planning, graft handling and the individual than on the blade alone. Whether it is used in your case will be discussed during your assessment.

04How is my new hairline decided?

Hairline design is one of the most important parts of planning. Your clinician considers your facial proportions, age, the direction your hair naturally grows and, importantly, how your hair loss may progress in future. A hairline that looks right today should still look appropriate in ten or twenty years. The design is usually drawn on before the procedure and discussed with you, and a more conservative line is often recommended to protect your donor supply.

05How many grafts will I need?

It is not possible to give a meaningful number without examining you. The figure depends on the area to be covered, the density you hope for, your hair characteristics and how many grafts your donor area can safely provide. Some people need more than one session over time. Your clinician will give you an estimated range after your assessment and explain how they arrived at it, rather than promising a fixed count.

06Will I need to shave my head?

Not always. Many FUE procedures involve shaving the donor area, and sometimes the recipient area, to allow accurate extraction and placement. Unshaven or partially shaven approaches may be possible in some cases, often with DHI, though they can be more time-consuming and are not suitable for every situation. Discuss your preferences, work commitments and how visible you are comfortable being during recovery, and your clinician can advise what is realistic.

07When will I see results from a hair transplant?

Growth is gradual. Transplanted hairs commonly shed in the first weeks, which is a normal part of the cycle. New growth often begins to appear after a few months, with density and texture continuing to develop over roughly a year, and sometimes longer for the crown. Everyone progresses differently, and factors such as hair type and aftercare make a difference. Your clinician can explain what to expect at each stage.

08Will a transplant stop further hair loss?

No. Transplanted follicles are taken from areas that are generally more resistant to pattern hair loss, but your existing native hair may continue to thin over time. For this reason, your clinician may talk with you about medical or supportive options to help maintain the hair you have, and will plan the transplant with future loss in mind. Any medication should be discussed with a doctor who knows your medical history.

04

Travelling for treatment

Practical questions from patients planning a visit to Istanbul. Your coordinator can advise on the details for your own trip.

7 questions
01How long should I plan to stay in Istanbul?

It depends entirely on your treatment plan. Some dental treatments involve several appointments spread over a number of days, and some require two separate visits with a healing period in between. Hair restoration is usually carried out over a shorter stay, with a check-up before you travel home. Once your plan is confirmed, your coordinator can outline the expected appointments so you can choose travel dates with some flexibility built in.

02Should I book flights before my treatment plan is confirmed?

We recommend waiting until your clinician has reviewed your information and your coordinator has suggested appointment dates. Plans can change after an in-person examination, so flexible or changeable tickets are often a sensible choice. Allowing an extra day or two at the end of your stay can also take pressure off if an appointment needs to move or your clinician would like to see you again before you fly.

03Can you help with accommodation or airport transfers?

Yes — VIP airport transfers and your hotel stay are included in your plan. You are met at Istanbul Airport (IST) or Sabiha Gökçen (SAW) and driven in our VIP vehicle to your hotel and to your appointments. Your coordinator confirms the hotel, the dates and the pick-up times in writing before you travel.

04Will language be a barrier during my visit?

When you first get in touch, tell us which language you are most comfortable with. Your coordinator will confirm how communication will work during your visit and in which language your written treatment plan and aftercare instructions can be provided. If you would feel more comfortable with support in another language, mention it when you first get in touch so your coordinator can advise what may be possible. It is always fine to ask for an explanation to be repeated or written down.

05Is it safe to fly after dental or hair treatment?

Many patients fly home after their treatment, but timing matters. After some dental surgery or hair restoration, your clinician may suggest waiting a short period before flying, or may want to see you for a check-up first. They will give you personal advice based on what was done and how you are healing. Let us know your planned departure date early so it can be taken into account when appointments are scheduled.

06What happens if I need follow-up care once I am home?

Before you leave, you will receive written aftercare instructions and details of how to contact your coordinator and the clinical team. Many follow-up questions can be handled remotely through photographs and messages. For routine dental check-ups and hygiene, you will continue to see a dentist near you. If something needs attention in person, your clinician can advise whether it can be managed locally or whether a further visit would be appropriate.

07Do I need travel insurance for medical treatment abroad?

It is wise to check. Standard travel policies do not always cover planned medical treatment or complications arising from it, so read the terms carefully or speak to your insurer before you travel. Some providers offer specific cover for medical travel. Make sure you also know what your policy says about cancellations and changed travel dates, as treatment plans can occasionally shift.

05

Consultation and planning

Everything starts with a consultation. These answers explain what happens before any treatment is agreed.

8 questions
01Is VERAKS HEALTH a clinic?

VERAKS HEALTH presents treatment information and coordinates consultations and international patient journeys. Examinations and treatment are carried out by our own doctors and licensed teams in Istanbul. The doctors involved in your care are introduced during your consultation, before you agree to anything.

02What happens during a remote consultation?

You share photographs, any recent X-rays or scans, and a short description of what you would like to change. For hair, clear photos of your hairline, crown and donor area are helpful. One of our doctors reviews the information and your coordinator follows up with initial thoughts, questions and possible next steps. A remote review is a starting point only: a final plan is always confirmed after an in-person examination at our clinic in Istanbul.

03What photos should I send for a dental assessment?

Useful photographs include a natural smile from the front, a close-up of your teeth with lips relaxed and parted, side views, and views of your upper and lower teeth if possible. Take them in good daylight without filters. If you have a recent panoramic X-ray or scan, include that too. Your coordinator can send simple guidance if you are unsure how to capture a particular angle.

04How is my quote prepared?

Your quote is based on the treatment your clinician proposes after reviewing your information. It sets out the recommended procedures, any alternatives discussed and what each stage involves. Because an in-person examination can reveal things photographs do not, an initial quote may be updated once you are seen at our clinic. Any change will be explained to you before treatment begins, and you are free to ask questions or take time to decide.

05Am I committed to treatment once I have a consultation?

No. A consultation is an opportunity to understand your options and to decide whether you would like to proceed. You can ask about alternatives, take time to think, seek a second opinion or decide not to go ahead. Good planning depends on informed choice, and you should never feel rushed. Treatment begins only once you have discussed the plan and given your consent.

06Can my plan change after I arrive?

It can. Photographs and remote information give a useful overview, but an examination, X-rays or scans in person may show something that changes the recommended approach — for example, gum health that needs attention first, or a donor area that differs from how it appeared in photos. If that happens, your clinician will explain why, outline the options and give you time to decide before anything proceeds.

07Should I tell you about my medical history and medication?

Yes, please. Conditions such as diabetes, heart problems, bleeding disorders or recent surgery, and medicines such as blood thinners, can affect how treatment is planned and carried out. Allergies and previous reactions to anaesthetic are also important. You will be asked to complete a health questionnaire, and your clinician may suggest checking with your own doctor before travelling. Being open helps keep your treatment as safe as possible.

08Can I discuss more than one treatment at the same consultation?

Yes. Some patients are interested in both dental and hair care, or in several dental options at once. Mention everything you would like to explore when you first get in touch, so the right clinicians can review your information. They will advise whether treatments can sensibly be planned around the same visit or whether separating them would be kinder to your recovery.

06

Aftercare and recovery

General guidance on the days and months after treatment. Your personal aftercare instructions always take priority over the information here.

7 questions
01What will I receive to help with aftercare?

Before you leave our clinic, you will be given written aftercare instructions that are specific to your treatment, along with details of how to reach your coordinator and the clinical team with questions. Depending on the procedure, this may include guidance on cleaning, eating, sleeping position, activity and any products or medication your clinician recommends. Keep these instructions to hand once you are home, and contact us if anything is unclear.

02What is normal after veneers or crowns?

Some temporary sensitivity to hot or cold, slight gum tenderness and a short period of getting used to the feel of your new teeth are common. Your bite may feel different at first. These sensations often settle over days or a few weeks. Persistent pain, a restoration that feels loose, or a bite that still feels uneven should be reported so your clinician can advise whether an adjustment is needed.

03How should I care for my scalp after a hair transplant?

In the first days, the transplanted area needs gentle handling. You will usually be shown how and when to wash your hair, how to sleep to avoid pressure on the grafts, and what to avoid, such as rubbing, tight hats, intense exercise, swimming and direct sun. Some swelling, redness and scabbing is common early on. Follow your written instructions closely, as they are tailored to your procedure.

04When can I return to work and exercise?

This varies with the treatment and the nature of your work. Many people return to desk-based work fairly soon after cosmetic dental treatment, while some prefer a few extra days after hair restoration until redness and scabbing settle. Strenuous exercise, heavy lifting and contact sports are often paused for longer. Your clinician will give you advice that reflects your procedure and lifestyle.

05Is shedding after a hair transplant a sign that something went wrong?

Usually not. Many transplanted hairs shed within the first weeks after the procedure, while the follicles remain in place beneath the skin. This is a common part of the hair growth cycle and can understandably feel unsettling. New growth tends to appear gradually over the following months. If you are worried about how your scalp looks, send clear photographs to your coordinator, who can pass them to your clinician.

06How do I look after my dental work long term?

Brush twice daily, clean between your teeth with floss or interdental brushes, and keep regular check-ups and hygiene appointments with a dentist near home. Avoid using your teeth to open packets or bite very hard objects. If you grind or clench, a night guard may be recommended to protect your restorations. Regular professional care helps catch small issues early, before they become bigger ones.

07When should I get in touch after I get home?

Contact your coordinator or the clinical team if you notice anything that does not match what your aftercare instructions describe as expected — for example, increasing pain or swelling, signs of infection, bleeding that does not settle, a loose or damaged restoration, or anything that worries you. Photographs are very helpful. If you have severe symptoms or feel unwell, seek medical help locally straight away and let us know afterwards.

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