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Patient experience

Your treatment journey, step by step.

Eight stages from the first message to aftercare at home. Each is explained before it begins — and you can stop at any point.

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From hello to home

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Leave your name and number — a coordinator replies personally.

08Stages

From hello to home.

  • 01Explained firstEach step is explained before it begins.
  • 02In writingYour proposed plan is written, not just verbal.
  • 03Your paceTime to decide — no deadlines.
  • 04Free to stopYou can stop at any point.

  1. Stage 01Getting to know you

    Send your enquiry

    A short message is enough: what you would like to change, and any questions. Use the form, WhatsApp, e-mail or phone.

    • No obligation and no fee
    • Please don’t send medical records yet

  2. Stage 02Getting to know you

    Discuss your goals

    Your coordinator replies, asks what matters most to you and explains which details would help a clinician form a first view.

    • Your priorities, in your own words
    • Guidance on photographs if they’re useful

  3. Stage 03Getting to know you

    Receive initial information

    A clinician looks at what you have shared and responds with first thoughts, possible approaches — including conservative ones — and a provisional estimate.

    • Options with their trade-offs
    • Clearly marked as provisional

    A remote view is never a diagnosis.

  4. Stage 04Planning together

    Arrange an assessment

    If you would like to continue, an in-person assessment is scheduled. Dates are chosen around the likely plan, with time for imaging and discussion.

    • Examination and imaging where needed
    • Time built in for questions

  5. Stage 05Planning together

    Understand your proposed plan

    After the assessment you receive a written plan: what is recommended and why, the alternatives, the number of visits and the costs.

    • Written, not just verbal
    • Time to decide — no deadlines

  6. Stage 06Your visit

    Prepare for your visit

    Practical preparation: medication, what to pack, how long to stay and how to plan around recovery. Your hotel stay and VIP airport transfers are included in your plan.

    • A checklist for the trip
    • Questions answered before you book

    Hotel and transfer details are confirmed in writing before you fly.

  7. Stage 07Your visit

    Attend your appointment

    Each step is explained before it begins. You can pause, ask questions and confirm consent. Comfort and hygiene come before speed.

    • Consent confirmed in person
    • You can change your mind before treatment begins

  8. Stage 08Aftercare

    Follow aftercare recommendations

    You leave with written aftercare, signs to watch for and a clear way to reach us. Follow-up continues remotely and, where useful, with your own dentist or doctor.

    • Written instructions
    • Check-ins as you heal

Differences by area

Dental and hair journeys differ.

Dental journeys

  1. 01Many treatments are staged: implants, for example, usually need a healing period of months between surgery and the final teeth.
  2. 02Veneers and crowns often need two visits several days apart — preparation and trial, then fitting.
  3. 03Gum health and any decay are treated first; this can change the order or timing of cosmetic work.
  4. 04Bring recent X-rays if you have them; new imaging is usually taken at assessment.
Dental treatments

Hair restoration journeys

  1. 01A transplant is usually performed on a single day, with a review and first wash the next day or soon after.
  2. 02Growth is gradual: early shedding is common, and the final appearance is judged after many months.
  3. 03Your donor area is finite. A long-term plan considers future hair loss, not only today’s hairline.
  4. 04Supportive therapies (PRP, mesotherapy, medication) are discussed separately and are not substitutes for surgery.
Hair treatments

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Ready when you are — let’s talk.

Share what you’d like to change. A coordinator replies personally, explains what a clinician would need to see and answers your practical questions.

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